Division of Insurance Complaint Process — Colorado

Colorado's Division of Insurance (DOI), operating under the Department of Regulatory Agencies (DORA), regulates insurance company practices in Colorado. The DOI accepts and investigates complaints about insurer conduct, including claim handling, steering practices, and coverage disputes.

If your insurer is pressuring you to use a specific shop, refusing coverage for a calibration the OEM procedure requires, or misrepresenting your policy coverage, filing a DOI complaint is one of the most effective escalation paths available.

The DOI can investigate licensing violations, issue fines, and compel regulatory remedies against insurance companies operating in Colorado.

File a complaint: doi.colorado.gov/for-consumers/file-a-complaint. Phone: 303-894-7855.