Consumer Help — Know Your Rights During Collision Repair

No. In both Utah and Colorado, you have the legal right to choose your own collision repair shop. Your insurer may suggest preferred shops, but they cannot require you to use one or deny your claim if you choose a different qualified shop.

If your insurance company tells you that repairs "won't be guaranteed" if you use a shop outside their network, that language is designed to steer you — it is not a legal restriction. Document the conversation. If the pressure continues, contact MSCRA. Insurance steering is illegal in both states.

Your insurer must still cover your repairs. They may say the repair costs won't be "guaranteed" at a non-preferred shop, but you have the right to choose. Document any pressure to use a specific shop — that may constitute illegal insurance steering.

Preferred shops, called Direct Repair Program shops, have pre-negotiated agreements with insurers that can affect how repairs are estimated and what parts are used. You are not required to use them.

It depends on your policy, the vehicle's age, and the state. Utah and Colorado both allow insurers to use CAPA-certified aftermarket parts in some cases. For vehicles under manufacturer warranty, you have a stronger argument for OEM parts. Ask your shop what parts are being used before authorizing any work.

A DRP shop has a pre-negotiated agreement with one or more insurance companies to handle claims at discounted rates in exchange for referral volume. DRP shops can be quality shops, but they have a financial relationship with your insurer that an independent shop does not. You are not required to use one.

Ask for a detailed repair invoice showing every item repaired, every part used, and all labor performed. If your car has ADAS features — forward collision warning, lane assist, backup cameras, adaptive cruise control — verify in writing that the shop performed a post-repair scan and calibration. Test drive the vehicle before signing the release.

Specific things to check before you leave the shop: panel gaps and alignment between body panels, paint match under direct sunlight, dashboard warning lights, and any safety features that rely on sensors or cameras in or near the repaired area. If something doesn't look or feel right, say so before you sign the release. Once you sign and drive away, establishing what was wrong becomes much harder.

ADAS (Advanced Driver Assistance Systems) includes safety features like automatic emergency braking, lane-keeping assist, and adaptive cruise control. These systems use cameras and sensors that can fall out of alignment during a collision or during repairs. After any repair involving the front end, windshield, or wheel alignment, your shop should perform a calibration check.

In Utah, insurers are required by law to cover ADAS calibration when the vehicle's OEM repair procedure specifies it. ADAS calibration is now required on 28.3% of all repairable claims nationwide.

Contact the shop that did the replacement. Windshield replacement on vehicles with forward-facing cameras requires ADAS recalibration of the camera mounted behind the glass. This is a standard requirement, not an optional add-on. If the shop performed the replacement without calibrating the camera, they should remedy it at no charge.

If the shop refuses, contact your state regulator: Utah DOPL at 801-530-6601 or Colorado DORA at 303-894-7855.

Most collision repairs take 5 to 14 business days depending on damage severity and parts availability. Major structural repairs can take 3 to 4 weeks. Shops are required to give you a timeline estimate upfront. If your rental coverage is running out and the shop is running behind, contact your insurer and the shop in writing to document the delay.

Contact the shop and ask for a specific updated completion date in writing. Contact your insurer if the delay is affecting your rental coverage. If you believe the shop is unreasonably delaying your repair, file a complaint with your state licensing board: Utah DOPL 801-530-6601, Colorado DORA 303-894-7855.

Yes. If your insurer declares your vehicle a total loss, you can challenge their valuation. Request the list of comparable vehicles they used to calculate your car's value. If the comparable vehicles are inaccurate, submit your own documentation of equivalent listings and dealer quotes. You may also hire an independent appraiser.

Diminished value is the difference between your car's market value before the accident and after the repair. Even after a complete repair, an accident history reduces resale value. In Colorado, you may be able to file a diminished value claim against the at-fault driver's liability insurance. In Utah, diminished value claims are more limited. Consult an attorney for your specific situation.

If you file through your own collision coverage, yes — your deductible applies regardless of fault. You may be reimbursed later through subrogation. If you file directly through the at-fault driver's liability insurance, there is no deductible.

Yes. Insurance estimates are a starting point, not a cap. Shops regularly find additional damage during teardown that was not visible at initial inspection — this is called a supplement. Your shop should walk you through any supplements and you have the right to approve additional work before it is performed.

Return to the shop and describe the specific issue in writing. Document what is wrong with photos if possible. Most shops want to make it right. If the shop refuses to address the problem, file a complaint with your state regulator: Utah DOPL at 801-530-6601 or Colorado DORA at 303-894-7855.

Document the scene with photos before anything is moved. Get the other driver's insurance information, name, and contact number. File a police report if required. Notify your own insurer. Then choose your shop — you are not required to let the tow truck driver take your vehicle to any specific facility. Get a written estimate before authorizing repairs.