Your Collision Repair Rights in Utah
Some consumer protections in Utah are stronger than in many other states. Know what they are before you need them.
If you're dealing with a collision repair in Utah and something isn't going the way you expected — an insurer pressuring you toward a specific shop, a dispute over ADAS calibration costs, a repair that doesn't look right — you have rights under Utah law.
This page covers Utah-specific protections. For questions that apply across both Utah and Colorado, see the main Consumer Help FAQ.
Utah ADAS Calibration Law — 2020
Utah requires insurers to cover ADAS calibration when the vehicle's OEM repair procedure specifies it — making Utah one of the first states with this protection. If your insurer refuses, you have standing to dispute under state law.
Utah FAQ
Can my insurance company make me use a specific body shop in Utah?
No. Under Utah law, you have the right to choose your own collision repair shop. Your insurer may recommend preferred shops, but they cannot require you to use one or deny your claim if you go elsewhere. Pressure to use a specific shop may constitute insurance steering, which is prohibited in Utah.
If your insurance company tells you that repairs won't be guaranteed if you use a shop outside their network, that language is designed to steer you — it is not a legal restriction. Document that conversation and contact Utah DOPL at 801-530-6601 if the pressure continues.
Does Utah require insurers to pay for ADAS calibration?
Yes. Utah passed legislation in 2020 requiring insurers to cover ADAS calibration when the vehicle manufacturer's repair procedure specifies it. This makes Utah one of the first states in the country to codify this protection for consumers.
If your insurer refuses to cover ADAS calibration after a covered collision or windshield replacement, you have direct standing to dispute it under state law. Contact Utah DOPL at 801-530-6601. ADAS calibration is now required on 28.3% of all repairable claims nationally. If your vehicle has ADAS systems and had front-end, windshield, or suspension work done, calibration is not optional.
Does Utah require a written estimate before collision repairs begin?
Yes. Under Utah consumer protection statutes, auto body shops must provide a written estimate before beginning non-warranty repair work. The shop must also get your authorization before starting repairs and before performing any work beyond the scope of the original estimate.
Do not authorize repairs without a written estimate. Keep copies of all paperwork — the estimate, final invoice, any supplements, and all correspondence with the shop and your insurer.
How do I file a complaint about a collision repair shop in Utah?
Contact Utah DOPL — the Division of Occupational and Professional Licensing — which licenses and regulates auto body shops and technicians. DOPL has enforcement authority to investigate licensing violations and take disciplinary action against a shop's license.
Utah DOPL: 801-530-6601, dopl.utah.gov.
Can I file a diminished value claim in Utah?
Diminished value claims are more limited in Utah than in Colorado. You may have grounds for a claim against the at-fault driver's insurer depending on the specific circumstances. Consult an attorney familiar with Utah insurance law.
Utah Regulatory Contacts
Utah Division of Occupational and Professional Licensing (DOPL)
DOPL licenses and regulates auto body shops and automotive technicians in Utah. For complaints about a shop's licensing status, conduct, or quality of work.
Phone: 801-530-6601
dopl.utah.gov →Need more guidance?